In an effort to help members more easily provide and receive outage information, South Central Power has completed a significant upgrade of its outage management system.
The upgrade includes a new system to handle phone calls and help members more efficiently report outages, and it also allows the co-op to more effectively provide information about outages when members call.
“When calling, members will hear four options: report an outage, get account information or make a bill payment, update telephone numbers, or all other inquiries,” said Cathy Bitler, South Central’s vice president of member services and community relations. “Those reporting an outage will be told whether the cooperative is already aware of the outage, whether crews have been dispatched, if crews are working in the area and if there is an estimated time for restoration of service.”
The cooperative’s online outage viewer was also upgraded. Members will now be able to view locations of current outages and also see if crews have been assigned to them.